The right software, finally
We were overwhelmed by the software options for our industry. Silverthaw guided us to the right fit and handled the entire transition, keeping it smooth, hassle-free, and built for growth.
HE
Harrison, E.
March 14, 2024
Ontario · Toronto · IT Support for Small Businesses
IT Support for Small Businesses in Toronto
We build custom IT support plans that fit your unique business challenges — so you can focus on growing your business, knowing your technology is handled, protected, and scaling with you.
One dedicated team of IT experts covering everything your small business needs from an IT support provider — Outsourced helpdesk, IT consulting, software selection, cybersecurity and network monitoring, data and recovery backup, IT project management, and day-to-day IT support, all under one roof.
Certified IT Support Specialists25+ Years Enterprise IT Experience · Supporting Toronto and Ontario Small Businesses
Team photos via Unsplash
Our Services
Your IT. Fully Supported.
Every Layer of Your Business.
Silverthaw delivers complete IT support for Canadian small businesses including outsourced helpdesk services, IT consulting & ERP software selection, cybersecurity and network protection, data backup and disaster recovery, all under one dedicated team.
Small Business IT Support
Your complete outsourced support desk - responsive helpdesk, IT cloud management, cybersecurity and network protection across all technology layers of your business.
Details›
We start by understanding your business — where you are today and where you are headed. From there we build an IT support package tailored to your specific operations and needs. We then supervise and take full ownership of your technology: helpdesk, security, infrastructure, and day-to-day support.
What's included
- Real-time help desk support via phone, email, and ticketing, with fast response times you can count on
- 24/7 network monitoring for uptime, performance, and security
- Remote IT support and troubleshooting resolved without disrupting your operations
- Server monitoring, performance tuning, and operating system vulnerability management
- Automated endpoint vulnerability management across all devices on your network
- Firewall, router, and switch configuration, monitoring, and ongoing management
- Secure remote access for hybrid and remote teams
- Monthly IT status updates and quarterly technology reviews included
IT Consulting & Software Selection
Practical IT assessment, technology roadmapping, and vendor-neutral software selection — backed by 25+ years on the vendor side in Enterprise IT Solutions.
Details›
We assess your current systems, diagnose what is holding you back, and build a roadmap aligned to your business goals. For software selection, we run a structured, vendor-neutral evaluation across 100+ systems — we aligned the software with your business needs with no vendor incentives influencing the outcome.
What's included
- In-depth analysis of existing IT systems, infrastructure, and security posture
- Diagnosis of IT weaknesses, bottlenecks, and gaps
- Practical technology roadmap with timeline and budget guidance
- Transparent cost analysis for all recommended solutions
- Vendor-neutral software selection: requirements definition, RFP management, vendor scoring, and demo oversight
- Structured deliverables at every stage — process maps, requirements lists, vendor scorecards, final recommendation reports
Cybersecurity & Network Protection
Continuous threat monitoring and cybersecurity management for your devices, network, email, and credentials. Stay protected around the clock with our managed cybersecurity services.
Details›
Small businesses are the primary targets for cyberattacks precisely because they're unprotected. We deploy a multi-layer security stack across your entire environment: endpoint protection, perimeter defense, email security, and credential monitoring. When a threat appears, we contain it, restore your systems, and document exactly what happened.
What's included
- Advanced threat detection and real-time incident response
- Managed antivirus, anti-malware, and endpoint protection across all devices
- Firewall configuration, continuous monitoring, and ongoing management
- Network segmentation and access control
- Email security with phishing protection and spam filtering
- Anti-phishing awareness training for your team
- Dark web monitoring for compromised credentials
- Regular security audits, compliance assessments, and ransomware response planning
Data Backup & Disaster Recovery
Automated, encrypted backup and tested disaster recovery built around your operations so your business is protected from ransomware, cyberattacks, hardware failure, or physical disaster.
Details›
We start by understanding what data drives your business and how it flows across your operations. From there we design a tailored data retention and disaster recovery plan covering on-premises and cloud environments — so your data is always recoverable and your operations stay uninterrupted.
What's included
- Disaster recovery planning and network documentation
- Data categorization and storage roadmaps
- Automated, encrypted backup and recovery across local and cloud storage
- Off-site and cloud storage for maximum redundancy
- Fast file transfer and restoration — including large files, sensitive records, and intellectual property
- Recovery from ransomware, cyberattack, theft, fire, and hardware failure
- Regulatory compliance support through responsible data management
- Ongoing monitoring and defined recovery time and recovery point objectives
Project Management & IT Implementation
End-to-end IT project delivery. From scope definition to go-live, we plan, coordinate, and deliver your IT projects as a full-service IT support partner.
Details›
We start by understanding your project goals, complexity, and timeline. From there we manage the full project lifecycle: scope, budget, timeline, team coordination, and delivery.
What's included
- Project scope definition and collaborative planning — requirements documented before work begins
- Strategic budgeting across systems, infrastructure, and resources
- Detailed project roadmap with milestones, timelines, and accountable owners
- End-to-end implementation of hardware, software, and network systems
- Smart office deployment — meeting systems, telephony, workstation rollouts, server installation
- Staff training, physical infrastructure, and post-launch IT handoff
- Proactive post-delivery maintenance and future-proofing recommendations
IT Setup & Support for New Businesses
Complete IT foundation for new businesses — hardware, software, cloud, and security set up correctly from day one and supported on an ongoing basis as your business grows.
Details›
We start with a conversation about your business — your goals, your team, and where you are headed. From there we build and support your entire IT environment so you can focus on building your business from day one without technology slowing you down.
What's included
- Website domain registration and hosting setup
- Point-of-sale systems and time management tools
- Workstation and server procurement, deployment, and configuration
- Microsoft 365, business email, and cloud backup — fully configured and secured
- Endpoint protection and data security across all devices from day one
- Helpdesk support via phone, email, and ticketing — available immediately
- Remote and on-site support
- Dark web monitoring and anti-phishing awareness training
- Disaster recovery planning
- Employee onboarding and offboarding IT processes
- Monthly IT status updates and quarterly technology planning
The Silverthaw Advantage
The Only Partner
That Grows
With You.
Technology should move your small business forward, not hold it back. Silverthaw's team of IT experts give you the hands-on support and practical direction to make better technology decisions from the start.
Cybersecurity: continuous threat monitoring, endpoint protection, incident response
Infrastructure & Cloud: network, servers, cloud migration, configuration and upkeep
Software Strategy: vendor-neutral selection, implementation playbook and roadmap
Helpdesk & IT Support: on-site or remote support with fast, reliable response times
Data Backup & Disaster Recovery: automated, tested, off-site, and ready to deploy
24/7 Coverage.
Every Layer.
24/7
always onYour business keeps moving after hours, and so does your IT support. Round-the-clock network monitoring, after-hours helpdesk, and continuous threat detection mean your systems are watched and protected at all times.
A Full Team.
A Fraction of the Cost.
60%+
avg. savings vs. in-houseHiring an internal IT person in Ontario means $60,000+ per hire, and each person covers only two or three disciplines. Silverthaw brings cybersecurity, cloud, networking, compliance, and helpdesk support under one predictable monthly investment. More capability, no recruitment overhead, and a cost structure that actually scales with your small business.
Grows With
Your Business.
Scalable
no renegotiatingAs your business grows, your technology needs to keep pace, without the delay of hiring cycles or the risk of skills gaps at the wrong moment. Silverthaw scales with you. Whether you're adding a department, opening a second location, or migrating to the cloud, the same team that knows your business handles it, with no renegotiating and no onboarding from scratch.
One Relationship.
Full Accountability.
1
partner, not a vendor poolMost small businesses juggle three to five IT vendors with no single owner of the full picture. Silverthaw changes that. One partner holds your infrastructure, security, software, and support, with a dedicated advisor who owns the relationship and coordinates every specialist working on your behalf. One call. Full accountability.
Support that used to require an in-house IT team.
Now built for small businesses like yours.
What to Expect
From First Call to
Fully Managed.
Four steps from first conversation to having your IT handled by a team of experts you can trust.
1
Discovery Call
with Jason
A 30-minute conversation. Our licensed advisors listen to how your business runs, what's working, and where technology fits your business.
Day 12
IT Environment
Assessment
We audit your current infrastructure, including network and cyber protection, hardware, software stack, and data recovery practices, then map it against where your business is headed.
Week 13
Your IT Roadmap
Delivered
You receive a clear technology roadmap: what needs attention now, what to plan for, and exactly how Silverthaw will support and manage your technology going forward.
Week 24
Proactive Management
Begins
Monitoring is activated across your environment, helpdesk access is established, and your first monthly IT review is scheduled. From this point forward, your technology is fully managed by a dedicated team.
Week 3 onward
25+
Years in
Enterprise IT
Your Dedicated IT Partner
You Don't Get a
Ticket Queue.
You Get a Dedicated Advisor.
Jason Saunders has spent 25+ years at the intersection of enterprise technology and business strategy, advising at Oracle, SAP, and across hundreds of Canadian and USA companies at every stage of growth.
When you work with Silverthaw, Jason is your strategic IT advisor and the single point of accountability for everything Silverthaw delivers. He learns your business, defines your technology roadmap, and manages a dedicated team of IT specialists, including helpdesk, cybersecurity, infrastructure, and cloud, who execute on your behalf. You get the depth of a full IT department, guided by an advisor who understands your business goals, not just your ticket queue.
Not a rotating cast of anonymous technicians. A named advisor who owns the relationship, backed by the right specialists for every layer of the job.
01
Your strategic IT advisor. Jason owns the relationship, assesses your needs, builds the roadmap, and is the single point of accountability for everything Silverthaw delivers
02
Backed by a team of specialists. Helpdesk, cybersecurity, infrastructure, and cloud are handled by Silverthaw's vetted network of IT professionals, coordinated by Jason on your behalf
03
Vendor-neutral software selection. 25+ years working with businesses throughout Canada and the USA, including roles with SAP, Oracle, and others in the partner ecosystem, means Jason evaluates the market without bias, and with real implementation experience
Client Reviews
Trusted by Businesses
Across Ontario.
What business owners say after making Silverthaw their dedicated IT partner.
Security handled by experts
Security was our top concern with outdated infrastructure. Silverthaw's certified experts secured our systems seamlessly, giving us the peace of mind to focus on our business instead of vulnerabilities.
KJ
Kowalski, J.
November 2, 2025
Downtime completely resolved
System availability is everything in our line of work. Before Silverthaw, downtime constantly derailed us. Now their proactive monitoring keeps our operations running, uninterrupted.
BM
Bennett, M.
June 21, 2023
IT that scales with us
As we expanded rapidly, we needed IT that could scale with us. Silverthaw delivered a clear roadmap and hands-on support, so our technology empowers our team instead of holding it back.
NT
Nguyen, T.
February 18, 2026
A true turning point
Keeping up with modern technology was a struggle until we found Silverthaw. They understood our bottlenecks and built a clear digitalization roadmap that made the transition seamless for our whole team.
JR
Jenkins, R.
October 12, 2023
Legacy transition made simple
Transitioning our legacy systems felt impossible until Silverthaw stepped in. Their strategic guidance made the digitalization of our operations simple, positioning us for long-term, secure growth.
GA
Gupta, A.
January 19, 2026
Hybrid work, zero friction
Silverthaw set up secure remote access for our hybrid team with ease. Their helpdesk is fast and responsive, often fixing issues before we even notice them.
AM
Anderson, M.
March 15, 2024
Proactive, jargon-free support
After evaluating several MSPs, we chose Silverthaw for cybersecurity and network support. Their technicians are knowledgeable and patient, explaining things clearly, and our downtime is now virtually nonexistent.
TS
Tremblay, S.
November 4, 2022
Fast, dedicated resolution
A workstation issue was killing my productivity, but the technician made it his mission to get me back online fast. Courteous, efficient, and a pleasure to work with.
PK
Patel, K.
August 22, 2025
Three years of partnership
Silverthaw has been our trusted IT partner for three years. They don't just fix what's broken. They proactively recommend scalable solutions that save us real time and money.
RL
Rodriguez, L.
February 10, 2026
Dependable service desk
Even a brief outage disrupts our operations, so we rely on Silverthaw to keep things running. Every ticket connects us to a polite expert who resolves issues fast.
CW
Chen, W.
May 18, 2023
Fragmented systems, overhauled
Our IT was fragmented with poor data tracking before Silverthaw stepped in. Their hands-on, consultative approach delivered a secure setup built to scale with our business.
OC
O'Connor, S.
September 30, 2022
Questions We Hear
Common Concerns.
Straightforward answers to the questions we hear most often.
Most people picture IT support as help desk tickets and antivirus. Silverthaw runs as a full outsourced IT support team, covering practical planning, network monitoring, cybersecurity, cloud and infrastructure support, software selection, and end-user support. Unlike a break-fix vendor, we own every layer of your technology and the outcome it produces.
Cost depends on your team size, environment complexity, and which service pillars you need active first. Rather than a flat per-seat rate, we build a package around your current risk areas and growth plans, so you're not paying for coverage you don't need yet, with room to add services as you scale.
We love working alongside in-house teams. Think of us as a trusted extension of your IT support, covering practical planning, security hardening, vendor management, and after-hours support. Your person gets real backup, and can focus on what only they know about your business.
Yes, this is a common starting point for new clients. Instead of recommending whatever's easiest to sell, we start by understanding your actual bottlenecks, then guide you through selecting and implementing the tools that fit, handling the technical work end-to-end so the transition doesn't fall on your team.
Rapid growth is one of the most common reasons businesses come to us. Infrastructure built for ten people often breaks down at thirty or fifty, not because anything failed, but because it was never built to scale. We build a roadmap alongside your growth plans so technology stays ahead of the business instead of catching up.
For most businesses, yes. Round-the-clock monitoring catches issues before they interrupt your operations, without the cost of building an internal team. A single in-house hire runs $60,000 or more a year and covers only a couple of disciplines. Silverthaw gives you a full team of specialists for one predictable monthly investment.
Yes. We specialize in IT support for small and growing businesses, and build our approach around the challenges you actually face, not a one-size-fits-all package. That includes proactive support, network management, cybersecurity, and cloud solutions, all built to help your business run smoother and scale without technology holding it back.
Get Started
Book Your Free
IT Consultation.
No pitch. No obligation. Just a direct conversation with Jason about your technology: what's working, what isn't, and what a managed IT services partnership would actually look like for your business.
30 minutes with Jason, your questions answered directly
An honest read on your current IT posture and security gaps
A clear picture of what proactive managed IT would cover, and what it costs
Pick a Time That Works
Choose a time and day to book your free IT consultation. A secure booking page will open in a new tab.
Choose a Time