Ontario · Toronto · Managed IT Services
Managed IT Services in Toronto
One dedicated team of IT experts covering everything from IT advisory and software selection to implementation, cybersecurity, and day-to-day helpdesk support.
We build custom IT strategies that fit your unique business challenges — so you can focus on growing your business, knowing your technology is handled, protected, and scaling with you.
Certified Managed IT Providers25+ Years Enterprise IT Experience · Serving Toronto and Ontario SMBs
Our Services
Everything Your Business
Needs. Under One Roof.
Managed IT services, IT support, IT consulting, and cybersecurity for small and medium businesses. From daily helpdesk support to long-term technology strategy, Silverthaw manages the full lifecycle.
Startup IT Foundation
Launch with the right IT services for your small business in place from day one. We build your technology foundation across hardware, software, cloud, and security, so it stays lean, protected, and ready to scale from the moment you open the doors.
Getting your technology right at the start saves years of costly fixes later. We set up your complete IT foundation and provide ongoing outsourced IT support so your business is operational, protected, and ready to grow, all without building an internal team to manage it.
What's included
- Website domain registration and hosting setup
- Workstation and server procurement, deployment, and configuration for your team
- Microsoft 365, business email, and cloud backup, fully set up and secured
- Endpoint protection and data security built into your systems from day one
- IT help desk support via phone, email, and remote access immediately available to your team
- Dark web monitoring and anti-phishing awareness training
- Employee onboarding/offboarding and disaster recovery planning
- Monthly IT status updates and quarterly technology planning as your business grows
Managed IT Services
Your complete outsourced IT department in Toronto and across Ontario: proactive monitoring, IT help desk support, patch management, and on-site response. Issues resolved before your team notices them.
We begin with an assessment of your current environment and where your business is headed. From there, the Silverthaw team build a managed IT services package tailored to your operations, then take full ownership of your technology: helpdesk, security, infrastructure, and strategic planning.
What's included
- Real-time help desk support via phone, email, and ticketing, with average response time under 15 minutes
- 24/7 network monitoring for uptime, performance, and security
- Remote IT support and troubleshooting resolved without disrupting your operations
- Server monitoring, performance tuning, and operating system patch management
- Automated endpoint patch management across all devices on your network
- Firewall, router, and switch configuration, monitoring, and ongoing management
- Secure remote access for hybrid and remote teams
- Monthly IT status updates and quarterly technology reviews included
IT Consulting & Software Selection
Strategic IT consulting services backed by 25+ years on the vendor side, at Oracle, SAP, and across the Ontario partner ecosystem. We assess your systems, identify what is holding you back, and map the right path forward.
We bridge the gap between high-level business strategy and technical execution. By running a clear, vendor-neutral procurement process, we shield your organization from vendor bias. This keeps your technology investments focused strictly on your operational needs and ROI, giving you the exact systems you need to scale, minus the sales pitch.
What's included
- In-depth analysis of your existing IT systems and infrastructure and security posture
- Diagnosis of IT weaknesses, bottlenecks, and security gaps
- Strategic technology roadmap with timeline, budget guidance, and defined next steps
- Transparent quoting and cost analysis for recommended solutions
- Vendor-neutral software selection: requirements definition, request for proposal management, vendor scoring, and demo oversight across 100+ systems
- IT consulting deliverables at every stage: process maps, requirements lists, vendor scorecards, and final selection reports
Project Management & Implementation
From scope to go-live, we plan, coordinate, and deliver your IT projects as a full-service IT solutions provider. On time, on budget, with a dedicated project lead accountable for every task.
IT projects fail when no one owns the full picture. Silverthaw does. Whether you're building out a new office, deploying a business system, expanding a department, or rolling out new infrastructure, we manage the entire project as your dedicated IT consulting and services partner: scope, budget, timeline, team coordination, and delivery. You stay informed at every stage. We handle everything in between.
What's included
- Project scope definition and collaborative planning
- Strategic budgeting across systems, infrastructure, and personnelresources
- Detailed project roadmap with milestones, timelines, and accountable owners at each stage
- End-to-end implementation of hardware, software, and network systems
- Smart office deployment: meeting systems, telephony, workstation rollouts, secure server installation
- Comprehensive training and ongoing support after go-live
- Professional cable management and physical infrastructure optimization
Cybersecurity & Protection
Continuous cybersecurity services for your data, devices, and team, monitored around the clock and managed on your behalf. Enterprise-grade IT security services without the enterprise-grade budget.
Small and medium businesses are the primary targets for cyberattacks, precisely because most are underprotected. Silverthaw wraps a managed cybersecurity services layer around your entire technology environment: devices, email, network, and credentials. Your team keeps working. Your systems stay protected. And when a threat appears, our IT security team responds immediately.
What's included
- Advanced threat detection and real-time incident response
- Managed antivirus, anti-malware, and endpoint protection across all devices
- Firewall configuration, continuous monitoring, and ongoing management
- Email security with phishing protection and spam filtering
- Anti-phishing awareness training for your team
- Dark web monitoring to detect compromised credentials
- Regular security audits, compliance assessments, and ransomware response planning
Data Retention & Disaster Recovery
Your data survives anything: ransomware, hardware failure, or a server room flood. Tested backup and recovery built around your operations, so your business keeps running when the unexpected happens.
A backup that has never been tested is not a backup. It is an assumption. Silverthaw designs, automates, and regularly tests your entire backup and disaster recovery infrastructure as part of your managed IT support services. When data loss or an outage occurs, your business is back online fast, with your data intact and your operations uninterrupted.
What's included
- Automated, encrypted backups, both local and cloud-based
- Disaster recovery plans designed around your specific operations
- Regular testing of backup integrity and restore processes
- Fast recovery options to minimize downtime after any incident
- Off-site and cloud storage for complete redundancy across physical and digital threats
- Network and recovery procedure documentation
- Scalable backup architecture that grows with your data volume and business complexity
The Silverthaw Advantage
The Only Partner
That Grows
With You.
Managed IT services aren't a stopgap. They're the infrastructure model built for how businesses actually scale. One flexible partner, a full team of specialists across every layer of technology, without the overhead of hiring and managing in-house staff. A fraction of the cost of building it yourself.
Cybersecurity: continuous threat monitoring, endpoint protection, incident response
Infrastructure & Cloud: network, servers, cloud migration, configuration and upkeep
Software Strategy: vendor-neutral selection, implementation oversight, staff training
Helpdesk & IT Support: live support with an average response under 15 minutes
Data Backup & Disaster Recovery: automated, tested, off-site, and ready to deploy
24/7 Coverage.
Every Layer.
24/7
always onYour business keeps moving after hours, and so does your IT coverage. Round-the-clock network monitoring, after-hours helpdesk, and continuous threat detection mean your systems are watched and protected at all times.
A Full Team.
A Fraction of the Cost.
60%+
avg. savings vs. in-houseBuilding an internal IT team in Ontario means $60,000+ per hire, and each person covers only two or three disciplines. Silverthaw brings cybersecurity, cloud, networking, compliance, and strategic advisory under one predictable monthly investment. More capability, no recruitment overhead, and a cost structure that actually scales with your business.
Grows With
Your Business.
Scalable
no renegotiatingAs your business grows, your technology needs to keep pace, without the delay of hiring cycles or the risk of skills gaps at the wrong moment. Silverthaw scales with you. Whether you're adding a department, opening a second location, or migrating to the cloud, the same team that knows your business handles it, with no renegotiating and no onboarding from scratch.
One Relationship.
Full Accountability.
1
partner, not a vendor poolMost businesses juggle three to five IT vendors with no single owner of the full picture. Silverthaw changes that. One partner holds your infrastructure, security, software, and strategy, with a dedicated advisor who owns the relationship and coordinates every specialist working on your behalf. One call. Full accountability.
Technology that used to require an enterprise budget.
Now built for businesses like yours.
What to Expect
From First Call to
Fully Managed.
Four clear steps. No long sales cycles, no guesswork, no hidden complexity. Just a straightforward path to having your IT handled by people who actually know what they're doing.
Discovery Call
with Jason
A 30-minute conversation, no slides, no pitch deck. Jason listens to how your business runs, what's working, and where technology is getting in the way.
Day 1IT Environment
Assessment
We audit your current infrastructure, including network, security posture, software stack, and backup practices, then map it against where your business is headed.
Week 1Your IT Roadmap
Delivered
You receive a clear technology roadmap: what needs attention now, what to plan for, and exactly what Silverthaw will own on your behalf going forward.
Week 2Proactive Management
Begins
24/7 monitoring goes live, helpdesk access is active, and your first monthly IT status meeting is scheduled. Your technology is now being managed, not just supported.
Week 3 onward
25+
Years in
Enterprise IT
Your Dedicated IT Partner
You Don't Get a
Ticket Queue.
You Get a Dedicated Advisor.
Jason Saunders has spent 25+ years at the intersection of enterprise technology and business strategy, advising at Oracle, SAP, and across hundreds of Ontario companies at every stage of growth.
When you work with Silverthaw, Jason is your strategic IT advisor and the single point of accountability for everything Silverthaw delivers. He learns your business, defines your technology roadmap, and manages a dedicated team of IT specialists, including helpdesk, cybersecurity, infrastructure, and cloud, who execute on your behalf. You get the depth of a full IT department, guided by an advisor who understands your business goals, not just your ticket queue.
Not a rotating cast of anonymous technicians. A named advisor who owns the relationship, backed by the right specialists for every layer of the job.
Your strategic IT advisor. Jason owns the relationship, assesses your needs, builds the roadmap, and is the single point of accountability for everything Silverthaw delivers
Backed by a team of specialists. Helpdesk, cybersecurity, infrastructure, and cloud are handled by Silverthaw's vetted network of IT professionals, coordinated by Jason on your behalf
Vendor-neutral software selection. 25+ years at Oracle, SAP, and across the Ontario partner ecosystem means Jason evaluates the market without bias, and with real implementation experience
Client Testimonials
What Our Partners Say.
“Goes above and beyond while ensuring the software recommended is right for them.”
Luca Quintieri
“Professional, skilled and dedicated to seeing and supporting others' success.”
Andrew Clark
“Knowledgeable, experienced, open-minded and trustworthy, with the ability to make his client feel comfortable with the process.”
Tim Smith
“Real professional help and guidance, and we now see our way forward.”
Peter Hynes
Questions We Hear
Common Concerns.
Straightforward answers to the questions we hear most often.
That's great. What are they doing proactively? Most providers handle tickets and keep the lights on. Silverthaw goes further: monthly status meetings, quarterly technology reviews, strategic roadmapping, and vendor-neutral software selection. If your current provider is delivering all of that, you're in excellent hands. If not, that's the gap we fill.
What's it costing you not to have it? Leadership time spent troubleshooting technology. Downtime during critical periods. Security vulnerabilities with no one watching. Our managed services are typically less than half the cost of a single internal IT hire, and you get a full team, not one person, with no overhead.
That's actually when you need it most. Small businesses are the primary targets for cyberattacks precisely because they're unprotected. And the technology decisions you make now, about your systems, your security, your data practices, become the foundation everything else is built on. Getting it right from the start costs a fraction of fixing it later.
You know your business better than anyone. But every hour spent troubleshooting email issues, chasing software updates, or worrying about cybersecurity is an hour you're not spending on growth. Our job is to take that entire burden off your plate completely, so you can focus on what you actually do best.
Get Started
Book Your Free
IT Consultation.
No pitch. No obligation. Just a direct conversation with Jason about your technology: what's working, what isn't, and what a managed IT services partnership would actually look like for your business.
Let's Talk Technology
Serving Ontario businesses across the Greater Toronto Area and beyond.